Question 1

Is your silver jewelry BIS hallmarked?

Accepted Answer

Yes, all our silver jewelry is BIS hallmarked, ensuring authenticity and purity. We offer 925 sterling silver and 999 pure silver products, each certified with proper hallmarking as per Indian standards.

Question 2

What is the purity of your silver products?

Accepted Answer

We offer two purity levels: 925 sterling silver (92.5% pure silver) for jewelry and 999 pure silver (99.9% pure silver) for pooja items, idols, and premium jewelry. All products come with BIS certification.

Question 3

Do you offer free shipping?

Accepted Answer

Yes, we offer free shipping on all orders above ₹5000 across India. For orders below ₹5000, standard shipping charges apply. We ensure secure packaging and insured delivery for all silver products.

Question 4

Can I customize silver jewelry or gifts?

Accepted Answer

Yes, we offer customization services for silver jewelry, corporate gifts, and pooja items. You can customize designs, add engravings, or request specific pieces. Contact us with your requirements for a personalized quote and timeline.

Question 5

What is your return and exchange policy?

Accepted Answer

We offer a 7-day return and exchange policy for all silver products. Items must be unused, in original condition with tags and certification. Customized items are not eligible for return. Please refer to our detailed return policy on the website.